Pause Dunning for a particular Customer, Invoice, or Invoice Group in NetSuite

🚨 Problem: Temporarily Stopping Dunning Letters in NetSuite

In this video, I’ll show you how to pause dunning for a particular customer, invoice, or invoice group. This is useful when you need to temporarily stop sending dunning letters due to disputes, queries, or discussions through another channel. 🛑📧

Please note that if you are looking for different advanced features with additional flexibility, you should have a look at Kolleno’s SuiteApp.

🛠️ Solution: Pausing Dunning for a Customer or Invoice

1. Setting Up Pause Reasons:
   • You can set up additional pause reasons, which I will cover in a following video. For now, let’s focus on the basics. 📝
2. Pausing Dunning for a Customer:
   • Navigate to the customer record.
   • Click on Dunning > Dunning Pausing Reason.
   • Choose a reason for pausing and save. ✅
   • Make sure to tick the Pause Dunning checkbox.
3. Pausing Dunning for an Invoice:
   • Navigate to the invoice record.
   • Click on Dunning > Dunning Pausing Reason.
   • Choose a reason for pausing and save. ✅
   • Ensure the Pause Dunning checkbox is checked.
4. Clearing the Pause:
   • If dunning has been paused, you can clear it by unchecking the Pause Dunning checkbox on the dunning sub-tab.
   • Once you clear the pause, NetSuite will immediately trigger the dunning evaluation workflow. This may result in sending a dunning letter to the customer based on the evaluation result. 🔄
5. Important Notes:
   • Clearing the pause will also clear the dunning pause reason and detail.
   • If you need more flexibility or advanced options for chasing and collections, consider using Kolleno, which is fully integrated with NetSuite.

That’s it for pausing dunning in NetSuite. Have a look below for more tutorials! 🚀