Kolleno Solutions
Kolleno Payments
Address & Resolve Disputes Faster
Minimize deductions and chargebacks with AI-Powered Disputes Management solution. In case of deductions and chargebacks, find a resolution that balances your company’s interests with customer satisfaction.
Prevent any shortfall in expected cash with Kolleno:
- Allows clients to log & track disputes through the portal
- React promptly & focus on the most critical disputes first
- Get notified about chargebacks and deductions
- Auto-categorize deductions & chargebacks by claim reasons for better visibility
Find a quick resolution for every dispute
Allow clients to log & track disputes.
Customers can access outstanding invoices anytime and dispute them when necessary.
Receive prompt disputes notifications.
Kolleno’s platform uses AI to help you rank and prioritize disputes codes, highlighting the most urgent ones. As a result, improve dispute resolution time and maintain client relationships.
Receive alerts about chargebacks & deductions.
Kolleno’s AI notifies and assists your team in identifying various underlying reasons for deductions or chargebacks, helping to validate faster.
Learn core reasons for disputes.
Kolleno tracks and classifies the reason code behind each deduction, chargeback and dispute. Extract reports that help you identify the top reasons, and subsequently address them.
Deliverect improves dispute resolution speed by 65%
What is dispute resolution?
Payment dispute resolution involves resolving conflicts or disagreements between parties related to financial transactions. These disputes can arise from issues such as incorrect charges, unauthorized transactions, billing errors, or disputes over the quality of goods or services received in exchange for payment.
What are the different methods of payment dispute resolution?
Common methods of payment dispute resolution include negotiation, mediation, arbitration, and litigation. In some cases, parties may also utilize dispute resolution mechanisms provided by payment processors, credit card companies, or financial institutions.
What are the advantages of dispute management automation?
Automating dispute management has many benefits for handling payment issues. It makes things easier by spotting and sorting out problems automatically, which means less work for people and fewer mistakes. With automation, disputes can be dealt with faster because it sends alerts right away, keeps track of everything, and can quickly escalate issues when needed. Plus, it helps keep records accurate and organized, making it easier to follow rules and check things later on. Overall, using automation for dispute management can save time and money for businesses while making customers happier with quicker and better solutions to problems.
What payments providers are you partnering with?
We have established partnerships with a range of reputable payment providers, like Stripe, Blink, Adyen, GoCardless and more, ensuring our clients have access to diverse and reliable payment processing options tailored to their needs.
How often does Kolleno sync with my accounting system?
Once integrated, we have access to the live data from your cloud-based systems. This ensures that all of the information in our system is up to date, and thus triggers for automated communications are precise.
