Kolleno Payments
The Complete Payment Experience for your Customers
With Kolleno Customer Portal, empower your clients with instant access to invoices, flexible payment options, and complete financial visibility - driving faster payments and higher satisfaction.
Let your clients to
- Manage their due and overdue invoices in one portal
- Gain instant access to credit notes and account statements
- Set up and update the payment methods of choice
- Pay instantly – still through that same portal
Revolutionize how your Clients Pay
Enhance Visibility.
Give your clients 24/7 access to all their invoices information and account statement including payment history, due and overdue payments.
Allocate Credit Notes.
Remove back & forth communication with your clients by allowing them to view all their credit notes, and help you apply them to the correct invoices.
Manage payment methods.
Clients can add and manage their preferred payment methods in seconds, from credit cards to setting up direct debit - sparing your from having to manually request and update client’s payment information.
Make payments.
Kolleno keeps you informed by assigning to a follow up task for you to chase a customer if they missed their promised payment dates.
90% of VAT IT payments are now received on time with Kolleno Customer Portal
How do my clients get access to the Kolleno Customer Portal?
The customer portal is an alternative to sending the customer a statement of account and taking payment over the phone. With this portal, the customer can view all paid and currently outstanding invoices on their account and the overdue days. Once linked with your card payment system (e.g. Stripe), the customer will be able to use this portal to make card payments. You can send your customers a secure link to access their customer portal.
What payments providers are you partnering with?
We have established partnerships with a range of reputable payment providers, like Stripe, Blink, Adyen, GoCardless and more, ensuring our clients have access to diverse and reliable payment processing options tailored to their needs.
How can I enable open banking in Kolleno?
To access bank account settings simply go to Settings then follow to Payments tab. In the payments tab select Bank Account option and enter your details then press Connect. You are all set! You can learn more about how to get started with open banking in Kolleno in our Help Centre here.
Does Kolleno reconcile payments that are processed through customer payment portal?
Yes! You can learn more about how reconciliation works here or by chatting with one of our team members if you’d like to get more information.
How can I customize the Customer Portal?
We have enabled a feature allowing you to customize the customer portal – this allows you to update the customer portal with your company colours and logo. You can view instructions on how to do it here.
How does the Kolleno Customer Portal integrate with our existing accounting or ERP software?
Kolleno seamlessly integrates with leading accounting and ERP systems, ensuring real-time synchronization of invoices, payments, and customer data. This eliminates manual reconciliation, reduces errors, and keeps financial records up to date. Our team assists with the integration to ensure a smooth setup.
Can clients set up recurring payments or scheduled transfers through the system?
Yes. Clients can set up recurring payments or schedule future transfers directly through the Kolleno Customer Portal. This helps businesses automate collections for subscription-based services, installment plans, or recurring invoices, improving cash flow and reducing late payments.
Does the portal support international payments and multiple currencies?
Yes. Kolleno supports international transactions and multiple currencies, making it easy for your clients to pay in their preferred currency. The system ensures correct currency invoicing and handles foreign exchange seamlessly, helping businesses with global operations streamline collections.
