Laundryheap Increases Financial Efficiency with Software Solution Kolleno

Laundryheap is a laundry and dry cleaning provider founded in London in 2014, handling the collection and delivery of items with a swift 24-hour turnaround time. Their operations span 11 global markets, and are continuously growing. However, with an expanding user base of 500,000+ users, some administrative challenges arose, including overdue payments.

Challenges

As the volume of invoices and users grew, charging clients on card and hoping they had sufficient funds not only incurred hefty fees, but also proved to be an inefficient way of collecting revenue prompting the need for a solution. To regain time and focus on core services and growth, Laundryheap needed a solution to efficiently track outstanding invoices and automate outbound communication for effective collections.

Solution

To achieve their goals, Laundryheap needed a solution that seamlessly integrated with Xero, providing instant real-time visibility and streamlining their financial operations from collections to reconciliation. This was achieved through features such as automated communication workflows, various integrated payment options, and automated reconciliation.

Results

Kolleno centralised Laundryheap’s financial data, providing clear visibility into outstanding balances alongside actionable insights for implementation.

Since its introduction, Laundryheap

– Has collected 94% of payments on time, with the remaining 6% settled within 30 days past due.

– This was achieved by leveraging Kolleno’s communication workflows, automating 80% of outbound communication for Laundryheap.

– Beyond the direct impact on collections, through Kolleno’s automation, the finance team has saved 6 hours weekly on average, previously spent on manual follow-ups and reconciliation. This has allowed them to redirect their efforts towards more value-added activities and focus on growth instead.

Lastly, by offering a variety of payment options through Kolleno, including direct debit, Laundryheap has managed to reduce payment fees from 3.4% to slightly above 3% of revenue.