Customer Success Enterprise Manager

ABOUT KOLLENO

Kolleno is a trusted FinOps platform that simplifies receivables, payments & reconciliation for CFOs and finance teams.

We redefine the very essence of payments management for businesses, foreseeing traditional finance operations transforming into seamless experiences for everyone involved: CFOs, finance teams and clients. We empower finance teams to tackle their daily tasks effortlessly and businesses to free up resources to focus on higher-priority, growth-driving activities.

Founded in 2020, Kolleno raised £4M (USD $5.4M) in seed funding from leading investors, including Eurazeo, Stride.VC, Allianz Trade and Hubspot, and currently services clients across North America, Europe and South Africa.

As our activity surges and clientele grows, we’re expanding our Customer Success team to nurture enduring client relationships. At Kolleno, we cultivate builder mindset, curiosity, humility, and teamwork. You’ll be joining a diverse and dynamic team, where your potential knows no bounds, limited only by the expanse of your own ambitions.
 

ABOUT THE ROLE

We’re looking for a Customer Success Enterprise Manager who thrives at the intersection of customer success, product, and engineering. We are B2B Fintech in Payments, helping enterprises improve their financial operations: www.kolleno.com

Do you…

– enjoy dissecting complex enterprise systems to figure out how they actually work?

– get a kick out of making clunky ERP setups play nicely with modern platforms?

– take pride in delivering onboarding experiences that just… work?

– love bringing clarity to chaos in cross-functional environments?

Are you…

– a strong communicator who can speak both “engineering” and “CFO”?

– able to understand the big picture while diving into the technical details?

– comfortable leading onboarding projects from kickoff to delivery?

– someone who thrives in client-facing, solution-oriented roles?
 

Here’s what makes our work different

We’re not just building B2B software – we’re transforming how enterprise finance teams manage cash flow and collections. Our enterprise clients rely on us to understand their technical environments, especially ERPs like NetSuite, SAP, and Microsoft Dynamics, and to help them integrate Kolleno seamlessly.

You will be the technical bridge between our clients and product, ensuring each enterprise onboarding is tailored to how the customer actually works – not how they say they work.

You’ll join a team that values…

– Deep understanding of customer systems and workflows

– Clear, honest communication (internally and externally)

– Consistent, high-quality onboarding delivery

– Long-term thinking, not duct-tape fixes

– Customer empathy with strong technical depth
 

Your Day-to-Day

– Work closely with enterprise customers to understand their ERP setups (NetSuite, SAP, Microsoft Dynamics), billing and collections processes

– Gather and map technical requirements, including custom fields, data flows, and integration logic

– Own the technical implementation of Kolleno during onboarding

– Collaborate across  Sales,Product, Engineering, and Customer Success to design tailored solutions

– Develop and deliver an internal/external onboarding progress tool to track outstanding tasks and milestones

– Act as the go-to expert for how Kolleno integrates with ERPs across the enterprise customer base

– Translate customer needs into actionable tasks and ensure smooth delivery of onboarding

– Assist with updating and maintaining detailed project plans and coordination of partner meetings, setting agendas, recording and distributing minutes

– Demonstrate strong project management capabilities by driving coordination of underlying implementation activities, including core application configurations, data ingestion setup, workflow configuration, and ongoing support.

– Participate in client-facing meetings and communications across various organizational levels, including executives, project leads, and operational teams
 

Experience Required 

– 6+ years in a Solutions Engineer, Implementation Specialist, Technical Consultant, or Business Analyst role

– Strong understanding of APIs, data mapping, and integration patterns

– Comfortable in client-facing situations, including with senior stakeholders

– Ability to interpret business requirements and translate them into technical specs

– Strong organizational skills and a bias toward action

– Bonus: Hands-on experience working with ERPs – especially NetSuite and SAP

– Bonus: experience building internal tools or project tracking systems
 

Kolleno Benefits

– Work remotely all of August – escape the city, or just your commute

– Office shuts down for 2 weeks in December – actual downtime

– Stock options after 12 months

– Office-based Monday to Thursday, Fridays are flexible – your call

– Thursday = Treat Day: Ben’s Cookies + lunch on us

– Performance bonuses

– 20 days holidays