How to delete a payment in NetSuite

🚨 Problem: Deleting a payment in NetSuite might be necessary for various reasons, such as errors in the transaction or the need to reallocate the payment. This tutorial will guide you through the process of safely deleting a payment.

Steps to Delete a Payment

1. Search for the Payment:
   • 🔍 Use the search bar and type payments.
   • 🔢 Enter the payment number you are looking for. A list of matching payments will appear.
2. Verify Payment Details:
   • 🧾 Optionally, navigate to the specific invoice associated with the payment.
   • 📜 On the invoice page, check the payment history to confirm the payment number and related transactions.
3. Access the Payment:
   • 🔍 From the search results, select the payment you want to delete.
   • 📄 Verify that the payment details are correct and note if it is fully applied or has a remaining balance.
4. Edit the Payment:
   • 🖊️ Click “Edit” on the payment page.
   • ✅ You have two options:
     • Unapply the Payment: Untick the checkboxes next to the invoices. This will unapply the payment, making it available for reallocation.
     • Delete the Payment: Click “Delete” to remove the payment entirely.
5. Confirm Deletion:
   • ⚠️ Be careful when deleting a payment, as it may affect your financial close.
   • ✅ Confirm the deletion by clicking “Delete” again in the prompt.

Important Considerations

• Financial Impact:
  • Deleting a payment can change your financial records. Always ensure you have a backup or the ability to re-capture the payment if needed.
• Unapplying vs. Deleting:
  • Unapplying: Use this if you need to reallocate the payment to another invoice.
  • Deleting: Use this if the payment was an error and should be removed from records entirely.

Final Thoughts

Deleting a payment in NetSuite requires careful consideration and verification to ensure accuracy in your financial records. By following these steps, you can safely manage and correct payments as needed.

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