Understanding the Churn By Revenue Report in SuiteBilling

🚨 Do you need to understand the Churn by Revenue Report in NetSuite? 🚨

This tutorial will guide you through the Churn by Revenue report, which is crucial for tracking changes in Monthly Recurring Revenue (MRR) due to subscription downgrades, cancellations, or terminations.

Step-by-Step Guide 📋

1. Accessing the Churn by Revenue Report 🗂️
   • Go to:
     • Reports > Subscriptions > Churn By Revenue.
   • You can also customize this report if needed.
2. Key Metrics in the Report 📊
   • MRR at Beginning and End
     • Shows the monthly recurring revenue at the start and end of the period.
   • New MRR
     • Revenue from subscriptions started during the specified month.
   • Expansion MRR
     • Revenue from upsells within the period.
   • Contraction MRR
     • Revenue decrease from downgrades.
   • Lost MRR
     • Total MRR lost due to cancelled subscriptions.
   • MRR Churn Rate
     • Indicates the monthly recurring revenue churn rate at the end of the period.
3. Additional Insights 📝
   • All MRR is considered new in the first month, and churn calculations begin in the second month.
   • Revenue from suspended subscriptions does not contribute to churn.
4. Using the Report for Insights 🔍
   • These insights will help you track MRR shifts due to customer subscription changes, supporting better business decisions.

Congratulations! 🎊 You’ve successfully understood the churn by revenue report in NetSuite! 🌟🎉

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