Setting up a Subscription Activation Email Reminder in SuiteBilling

Ron Danenberg1 min

🚨 Do you need to set up a subscription activation email reminder in NetSuite? 🚨

This tutorial will guide you through configuring subscription activation email reminders to streamline communication for pending activations.

Step-by-Step Guide 📋

1. Navigate to Subsidiary or Company Settings 🖥️

  • For OneWorld Accounts:
    • Go to Setup > Company > Classifications > Subsidiaries.
  • For Non-OneWorld Accounts:
    • Go to Setup > Company > Setup Tasks > Company Information.

2. Edit the Subsidiary or Company Record ✍️

  • Select a subsidiary (for OneWorld) or your company record (for Non-OneWorld).
  • Click Edit to modify the settings.

3. Enable Bulk Subscription Activation Reminder 📧

  • Check the box labeled Send Subscription Activation Reminder Email in Bulk.
    • This allows reminders to be sent manually or on a schedule.
    • The script will identify subscriptions pending activation that are fully fulfilled and send reminders.

4. Enable Fulfillment-Based Reminders ✅

  • Check the Send Upon Fulfillment box to send reminders immediately when items are fully fulfilled.
    • Reminders will be triggered by the fulfillment status.

5. Configure Email Recipients and Templates 📋

  • Choose the employees who will receive the reminder emails.
  • Select the email template from the dropdown menu that will be used for the reminders.

6. Key Notes 📝

  • Reminders are influenced by whether items are partially or fully fulfilled.
  • Subscription line splitting can affect when reminders are triggered.
  • Always double-check that the correct email templates and recipient settings are in place.

7. Save the Configuration 💾

  • Once everything is set, click Save to finalize the reminder setup.

Congratulations! 🎊 You’ve successfully set up a subscription activation email reminder in NetSuite. 🌟🎉

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