AI isn’t what you think: from chatbot to superaccountant

Ekaterina Saveleva31 Jul 20245 mins
AI isn’t what you think: from chatbot to superaccountant
Author

Kate Saveleva

Junior Content Manager
Kate is a B2B content strategist and copywriter specializing in AR management and AR automation. She is passionate about exploring the latest trends and advancements in technology for finance teams.

When most people think of Artificial Intelligence (AI), their minds often imagine ChatGPT. This AI-powered virtual assistant certainly was a big breakthrough and made AI technology easily accessible to many. However, this is only one example of application of AI and machine learning. Bill Gates in his interview, said that AI isn’t overhyped, it’s underhyped. The impact and future possibilities of AI extends far beyond friendly chats. One of the most profound yet less visible areas of AI application is in finance. Here, AI acts not as a simple assistant but as a proficient accountant, trader, analyst and playing so many more roles in revolutionizing financial processes. 

The Evolution of AI in Finance

AI’s journey in finance began with basic automation and data analysis tools. As machine learning and advanced algorithms developed, so did AI’s capabilities. Today, AI systems can analyze vast amounts of data, detect intricate patterns, and make decisions with precision that humans cannot match. These advancements have led to AI becoming an indispensable tool in various financial domains. AI now is not 100% accurate and trusted yet, it has hallucinations and makes mistakes too. However, it is learning at incredible speed and soon enough will be a trusted ally in any financial processes that won’t need human intervention and supervision anymore. 

Fraud Detection and Risk Management

One of the critical areas where AI has shown its powers is in fraud detection and risk management. Traditional methods of detecting fraudulent activities relied heavily on predefined rules and human oversight. However, with the complexity and sophistication of modern-day fraud, these methods often fall short.

AI, particularly through machine learning, can analyze millions of transactions in real-time and identify unusual patterns or behaviors that signify fraud. These systems learn and adapt to new fraud techniques, making them far more effective than static rule-based systems. For instance, companies like Visa and Mastercard use AI to monitor transactions and flag potential fraud within milliseconds, significantly reducing fraud-related losses.

The implementation of AI in fraud detection has also reduced false positives. Traditional systems often flag legitimate transactions as fraudulent, causing inconvenience to customers and increasing operational costs. AI’s ability to learn and adapt ensures a more accurate detection process, enhancing customer satisfaction and reducing unnecessary alerts.

Algorithmic Trading

Algorithmic trading is another domain where AI has made a substantial impact. High-frequency trading firms use AI algorithms to analyze market data and execute trades at lightning speed. These algorithms can process vast amounts of information, including historical data, market trends, and even news sentiment, to make trading decisions in microseconds.

AI-driven trading systems can operate without human intervention, executing trades based on predefined criteria or adaptive learning models. This capability allows for optimized trading strategies that can react to market changes faster than any human trader, leading to better profitability and market efficiency.

Moreover, AI can identify arbitrage opportunities—differences in the price of the same asset in different markets—and exploit them before they disappear. This not only benefits traders but also contributes to market liquidity and stability. The role of AI in algorithmic trading is not just about speed but also about the sophistication of strategies that can be developed and implemented.

Personalized Financial Services

In the realm of personalized financial services, AI has enabled a new level of customization. Robo-advisors, powered by AI, provide automated, algorithm-driven financial planning services with minimal human supervision. They analyze an individual’s financial situation, risk tolerance, and goals to create personalized investment strategies.

These AI-driven advisors can rebalance portfolios, optimize tax efficiency, and offer financial advice tailored to each user’s unique circumstances. Companies like Betterment and Wealthfront have leveraged AI to democratize access to sophisticated financial advice, making it available to a broader audience at a fraction of the cost of traditional financial advisors.

Credit Scoring and Lending

AI has also revolutionized credit scoring and lending. Traditional credit scoring models rely heavily on historical data and can be limited in their predictive accuracy. AI, however, can assess creditworthiness using a broader range of data points and more sophisticated models.

By analyzing patterns in transaction history, social media activity, and even smartphone usage, AI can create more accurate and inclusive credit scores. This approach helps to extend credit to previously underserved populations, fostering financial inclusion. Additionally, AI can streamline the loan approval process, making it faster and more efficient for both lenders and borrowers.

Regulatory Compliance

The financial sector is heavily regulated, and compliance is both critical and complex. AI helps financial institutions manage compliance more effectively through RegTech (Regulatory Technology) solutions. These systems use AI to monitor transactions, analyze regulatory changes, and ensure that all activities comply with the latest regulations.

AI can also automate the generation of compliance reports and conduct thorough audits, significantly reducing the time and cost associated with these tasks. This allows financial institutions to focus more on strategic initiatives rather than spending time on regulatory paperwork.

Moreover, AI can predict potential compliance issues before they arise. By analyzing historical compliance data and current business practices, AI can identify areas of risk and suggest corrective actions. This proactive approach helps institutions stay ahead of regulatory requirements and avoid costly penalties.

Use of AI in AR management 

AI and machine learning used in accounts receivable management helps to tackle high volume of invoices by automating manual and time-consuming tasks, such as sending dunning letters or reconciling payments. Modern AR management software like Kolleno utilize AI to not only  automate tasks but analyze vast amount of data and suggest best course of action such as when to send a follow up, via which channel and what tone of voice to use.  

Moreover, AI is used to find financial figures and past client communications in one click. The techology can now not only help you navigate through all information but also analyze in real time payment behaviors and give you the most accurate and up to date insights into your customers and cash flow trends. 

“Automation in finance streamlines processes, reduces errors, and saves time. Professionals should identify repetitive and time-consuming tasks that AI can automate, freeing up resources for more strategic activities.” 
Shoshi Goldstein Product Marketing Manager at PayEm

Conclusion

While chatbots and virtual assistants have popularized AI in the public eye, the technology’s impact in finance is profound and far-reaching. AI functions as a superaccountant, transforming fraud detection, algorithmic trading, personalized financial services, credit scoring, and regulatory compliance. As AI continues to evolve, its role in finance will only grow, offering new possibilities and efficiencies that were previously unimaginable. 

To efficiently leverage this technology, you need to possess specific skills crucial for its successful adoption. Discover these essential skills, on the blog by our partner PayEm, a leading spend management and procurement platform: read more.

Take a tour of Kolleno AR platform now