Create Pause Reasons for NetSuite Dunning Letters Bundle

🚨 Problem: Customizing Dunning Pause Reasons in NetSuite

It’s time to create your own pause reasons, You’ve already learnt how to pause dunning for customers, invoices, or invoice groups, specifying reasons and details. But what if the default reasons provided by NetSuite don’t fit your business needs? Let’s dive into creating custom dunning pause reasons!

And if you want to go further than that, Kolleno has a dedicated SuiteApp to help you!

🛠️ Solution: Creating Custom Dunning Pause Reasons

1. Navigate to Dunning Pause Reasons:
   • Go to Setup > Dunning > Dunning Pause Reasons. Here, you’ll see all the default reasons provided by NetSuite.
2. Create a New Pause Reason:
   • Click on New Dunning Pause Reason.
   • Name: Enter a specific name for your reason, such as “Client Negotiating New Contract.”
   • Description: Provide a description, like “Use this pause reason when sales let us know about a new contract negotiation.”
3. Add Pause Reason Details:
   • These are sub-options you can choose when pausing dunning. For example:
     • Yearly Contract Negotiation
     • Monthly Contract Negotiation
   • Add descriptions for each detail if needed.
4. Mark as Inactive:
   • You can mark reasons as inactive. Inactive reasons won’t appear in dropdown fields and lists but will retain traceability, which is useful for historical data.

That’s it! You’ve now created custom dunning pause reasons tailored to your business needs. For more advanced dunning features and seamless NetSuite integration, check out Kolleno.